● WhatsApp sales desk for Indian lenders
Lendora is an AI sales agent on your own WhatsApp number. It replies in seconds, qualifies the borrower and collects their documents. Rules it cannot override keep rates, approvals and eligibility with your team.
20-minute walkthrough · free 14-day pilot on your own number
20:47:12 R1_rate_advisory_human_only → escalate: rm01 The problem
Borrowers message several lenders at once, usually in the evening. The first useful reply tends to win the file.
| Time | Without Lendora | With Lendora |
|---|---|---|
| Enquiry arrives. The office closed at 7. | Replied in seconds, in the borrower's own language. | |
| Borrower messages two more lenders. | Loan type, amount and business vintage captured. | |
| Another lender replies first. | Document checklist sent as a secure form link. | |
| Your team calls. “Already applied elsewhere.” | Your RM opens a qualified lead with documents attached. |
02 How it works
A borrower messages your WhatsApp number — a typed question, an ad click, or a campaign button.
The agent answers from your own product notes and asks what you would ask: loan type, amount, vintage, city.
Serious borrowers get a secure form for KYC and income proofs. Each upload lands on the lead.
Your RM gets a qualified lead with the conversation, documents and the AI's reasoning. Rates, sanction and disbursal stay human.
03 The rulebook
Most WhatsApp bots ask the AI nicely not to quote a rate. Lendora doesn't ask. Six rules run after the AI writes its reply, and when one applies, it rewrites the reply. The AI cannot talk its way past them.
Any such ask — in English, Hindi or Hinglish — replaces the AI's reply with a fixed hold and flags your RM.
Outside it, only a Meta-approved template can go out. Never free text.
₹25 lakh and above with urgency is escalated to a senior person, not left with the bot.
An opt-out halts every follow-up on that lead, immediately.
Follow-ups due between 9:30 pm and 8 am are marked for the morning.
The same template is never sent a fourth time; it rotates.
04 The audit trail
Each decision is stored with the AI's reasoning, the rules that fired, and whether a rule overrode the model or confirmed it. The control is recorded even when the AI behaved, so you can show it to a bank partner or an auditor.
| Time | Lead | Rule | Result |
|---|---|---|---|
| 20:47:12 | Rakesh K. | R1_rate_advisory_human_only | ✕ overrode LLM |
| 20:47:12 | Rakesh K. | priority → high (escalated to RM) | ✓ rule-derived |
| 18:02:40 | Sunita M. | R2_template_only_outside_24h_window | ✓ confirmed |
| 16:15:03 | Imran S. | R3_high_value_urgency_senior_escalation | ✕ overrode LLM |
| 11:38:55 | Deepa R. | R4_optout_respected_drips_stopped | ✓ confirmed |
05 Pricing
Flat monthly plans. No per-message markup, no lock-in beyond the month you pay for.
10 seats
₹9,999₹4,999per month
First 10 agencies only. Price locked for 12 months.
₹29,999per month
For DSA teams and small NBFCs.
Let's talk
Marketplaces and high-volume lead sources.
06 Questions
No. Rate, approval and eligibility questions are caught by a fixed rule that runs after the AI and replaces its reply with a pre-written hold. Your relationship manager then calls the borrower. The rule is code, not a line in a prompt, and every time it fires it is logged.
Yours. You connect your own WhatsApp Business number; your templates, brand and chat history stay with you, and you can revoke access at any time.
Yes. Replies mirror the borrower — English, Hindi in Devanagari, or Hinglish in Roman script. Template messages sent outside WhatsApp's 24-hour window are English until you get Hindi templates approved by Meta.
At collected documents. Lendora qualifies the borrower, answers questions from your own product material, and collects documents through a secure form. Sanction, rates and disbursal stay with your team.
Meta bills your WhatsApp Business account directly, with no markup from us. Replies to a borrower who has messaged you in the last 24 hours are free; follow-up templates cost a few paise to about a rupee each.
Usually a day. We connect your number, load your product notes and document checklist, and run test conversations with you before any borrower sees a reply.
07 Book a demo
A 20-minute call. We'll run your real product notes through it, ask it for a rate on camera, and show you the audit row it writes.
Prefer to talk now? Call or WhatsApp +91 97883 43294